MahaRERA Achieves Record 137% Complaint Disposal Rate in 2025, Resolves 6,045 Cases Against 5,073 Filings

by- Grihik
Mar 16, 2026

The Maharashtra Real Estate Regulatory Authority has significantly accelerated its grievance redressal mechanism, with the disposal rate jumping from 50-70% in its first seven years to 137% in 2025. The regulator resolved 6,945 complaints last year compared to 5,073 new filings, prioritizing older pending cases while ensuring prompt hearings for new ones.

Mumbai, March 16, 2026: The Maharashtra Real Estate Regulatory Authority in 2025 resolved 6,045 complaints filed by homebuyers, compared with 5,073 complaints registered during the same year, according to official data. The regulator said it is prioritising the disposal of older pending cases .

Record-Breaking Performance

On March 16, MahaRERA stated that during its first seven years, the complaint-disposal rate ranged from 50% to 70%. This has now increased to 127% over the last two years, while in 2025 alone the disposal rate reached 137% .

According to official data, in 2025, while 5,073 complaints were filed, 6,945 complaints were resolved, achieving a record disposal rate of 137%. Previously, in 2024, 3,868 complaints were filed, but 4,775 complaints were resolved, marking a disposal rate of 123% .

Focus on Timely Redressal

"MahaRERA is taking prompt action on new complaints filed by initiating a hearing process within a couple of months of their registration. Every year, around 5,000 complaints are registered. Currently, although the number of pending complaints is around 6,000, except for those filed in the last couple of months, the hearing process for almost all the existing complaints has already begun," MahaRERA said in a statement .

Historical Disposal Trends

According to MahaRERA's official data, complaint disposal rates have shown consistent improvement over the years:

2017: 1,324 complaints filed, 27% disposal rate
2018: 4,253 complaints filed, 56% disposal rate
2019: 4,376 complaints filed, 71% disposal rate
2020: 3,049 complaints filed, 53% disposal rate
2021: 3,554 complaints filed, 57% disposal rate
2022: 3,312 complaints filed, 79% disposal rate
2023: 4,006 complaints filed, 70% disposal rate
2024: 3,868 complaints filed, 123% disposal rate
2025: 5,073 complaints filed, 137% disposal rate

Regulator's Responsibility

"A homebuyer invests their lifetime savings to purchase a residence. Due to varied reasons, in some housing projects, there may be a delay in handing over possession, substandard construction quality, or missing facilities and amenities assured by the developer not provided, among other issues. In such scenarios, it is MahaRERA's responsibility to protect homebuyers' interests. Therefore, complaints registered with MahaRERA should be acknowledged promptly, and appropriate relief should be provided," the regulator stated .