Repair in 30 Days, Consumer Panel Tells Supertech After Seepage in Greater Noida Flat

Noida, April 18: The commission also ordered the builder to pay the owner ₹4,000 towards mental anguish and litigation costs.

Case Details

• Complainant: Minimol Chanchal Singh

• Location: Tower C-3, Ecovillage-2, Sector 16B, Greater Noida

• Flat allotment: September 2016 (₹27 lakh, inclusive of registry charges)

• Problem: Dirty sewer water and dampness from September 30, 2016

• Monthly maintenance: ₹3,223 (allegedly failed to address problem)

Complainant's Allegations

• Builder failed to take remedial action despite repeated requests

• Maintenance agency promised pipeline disconnection but never carried it out

• Failed to install a sewage treatment plant

• Flats were sold before construction was complete

Builder's Defence

• Flat allotted to complainant's husband who took possession to his full satisfaction

• Lease deed executed

• Maintenance governed by separate agreement with maintenance agency

Commission's Ruling

The commission rejected the builder's argument, noting that:

• Supertech itself had arranged the maintenance agreement

• Supertech Estates Pvt Ltd functioned as the maintenance agency

• Deficiencies became apparent after three years of living – does not absolve builder of responsibility

Order

Supertech Limited, through its chairman and managing director, was directed to resolve the grievances within 30 days.